New Customer Setup

Our Expectations

As a subcontractor, any work carried out on our behalf is a representation of Training First Safety Ltd. Our values and customer service level must be demonstrated at all times.

In order for us to maintain positive relationships with our customers, timely communication is key. We expect a response to any enquiries directed to you within 1 working day. Any delays in communication will contribute to the outcome of the Annual Performance Review.

Candidate Feedback

All completed work must be returned to Training First Safety Ltd upon completion of all training courses.

No Shows

In the event of a delegate not showing for a training course, Training First Safety Ltd must be notified as soon as practically possible, but no later than close of business on the date of training.

Delegate Register

All trainers must provide a pass/fail register of all delegates (including no shows) with course completion documents prior to invoice being processed.

Cancellation Terms

Supplier Cancellation Payments

In the event of a customer wishing to cancel a training course, the following terms will apply:-

1. No fee will be paid if a minimum of 14 days’ notice is given

 2. 50% of training cost will be paid if 7-13 days’ notice is given

3. 100% of training cost will be paid if less than 7 days’ notice is given 

Payment Terms

30 days from month end of training completed.